From their form to you
They pick the job
Ten options, from a switchboard, an EV charger or smoke alarms to rewiring an older home, mains and new connections, or something that's stopped working.
They say how soon
Today, this week, in the next month or so, or just planning. The form tells anyone with sparks, a burning smell, someone hurt or a line down to call 111 first.
They give a postcode and a few details
The postcode decides which electricians see the job. A description is optional, so some jobs arrive with plenty of detail and some with very little.
They leave contact details and tick consent
First name and mobile, plus email if they want it. We check the mobile number is real, and automated tools read the description to estimate the size of the job.
You see it, and one of you takes it
Electricians covering the area see the job, the first name, the suburb and any photos. The first to take it gets the mobile, email and message. Still untaken after two days, it can be shown to electricians elsewhere in the region.
What exactly did the homeowner agree to?
The consent box on our form reads, word for word: "I agree to Blufire sharing my details with one local electrician so they can contact me about this job."
So a call or email from you about that job is what they asked for. We keep a record of that consent with every job.
What's in each job you receive
- Before you take it: the kind of job, how soon it's wanted, the suburb, the homeowner's first name and their description.
- Once you take it: their mobile number and, if they gave one, their email.
- No street address, because the form doesn't ask for one. You'll get it when you book the visit.
- Their consent record.
Marketing messages are a separate question
Consent to be contacted about one job isn't consent to newsletters or promotions. Commercial texts and emails come under the Unsolicited Electronic Messages Act, so ask before adding anyone to a list, and keep a note of their yes.
Once you hold a homeowner's details, look after them like any other customer's: use them for the job they were given for, and don't pass them on.
What you tell the homeowner
The Fair Trading Act expects every claim a business makes about itself to be accurate, including its skills, memberships and endorsements. A business also must not claim membership or approval of a trade organisation it hasn't actually been given.
So describe yourself as you are. You're licence-checked by Sparky Next Door, not employed, endorsed or supervised by us, and we'll never describe you as anything else.
What we ask once you take a job
- Contact the homeowner within the hour.
- Show your licence ID if they ask to see it.
- Give a written quote before you start.
- Issue the certificates the job needs within the EWRB's time limit: an ESC every time, a CoC for general and high-risk work, and a Record of Inspection from a licensed electrical inspector you arrange for high-risk work.
- Tell us if a job's details turn out to be wrong. What happens next is set out in your agreement.